Privacy Policy

1. Introduction

Welcome to Zip Estate. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes email address and telephone numbers.
• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
• Usage Data includes information about how you use our website and services.
• Financial Data includes payment card details and bank account information.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

4. Data Sharing

We may share your personal data with:

• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers.
• Regulators and other authorities who require reporting of processing activities in certain circumstances.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent where we are relying on consent to process your personal data.

8. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

SMS Text Messaging

If you opt in to receive SMS text messages from us, we collect and store your mobile phone number to send you:

• Appointment confirmations and reminders
• Property maintenance updates and notifications
• Important account information
• New property opportunities and updates
• Follow-up messages regarding property offers and inquiries

Your Consent: By providing your mobile phone number and opting in, you consent to receive these text messages. Message frequency varies but is typically 2-4 messages per month. Message and data rates may apply depending on your mobile carrier plan.

Third-Party Sharing: We will never share your mobile phone number with third parties for their marketing purposes. Your contact information is used solely for the purposes outlined above and to provide you with our services.

Opting Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any text message from us. You can also get help by replying "HELP". For more information, visit our SMS Consent page.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the 'last updated' date at the top of this policy.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: Hey@zip-estate.com